Effective Tuesday, May 12, 2020, if you are scheduled for a video visitation meeting with your inmate and do not sign in within the first 5 minutes of the reserved arrival time, the system will automatically cancel the visit. The worst inmate phone service EVER!! AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. However, we will consider Refund Requests for special cases provided customers submit their request in writing via email to: Support@GlobalTel.com. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. This will allow you submit your refund questions online and have a Customer Service Representative contact you with a resolution, minimizing your waiting time through our call center. It said The State Prison, but there’s not way to use the account. Global Tel Link (GTL) GTL or Global Tel Link offers jail phone services for the family and friends of inmates. This change is being implemented by the Illinois DOC and GTL to improve the quality of the ongoing visits. If you would like to close your ADVANCEPAY account and request a refund of any remaining balance, you must notify Global Tel Link (GTL) within 90 days of the account´s last use. A user can set up an ADVANCEPAY account, which is a prepaid inmate calling account. Cheaper Inmate Calls, Guaranteed. Due to the high cost of provisioning a Special Connect Phone Number, there is a non-refundable processing fee of $14.99 that would be deducted from any Refund. For questions or assistance regarding the telephone system or services, please contact the GTL Customer Call Center at 1-877-650-4249 during the following hours: Register for and schedule inmate visits through this free Android app. (NMLS #967396) Pay far less per minute when an incarcerated person calls the special phone number we assign you. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation. For questions or assistance regarding the telephone system or services, please contact the GTL Customer Call Center at 1-877-650-4249 during the following hours: Many facilities allow friends and family to make deposits directly into the inmate’s PIN Debit account. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website.
ConnectNetwork will strive to process refunds within 30 days, but no longer than 60 days after the date of your request. Inmate calls from the largest providers like Securus, GTL, Global Tel Link, Vconnect and others will charge you unfair rates for jail calls per minute. Global Tel Link (GTL) is a prison phone service that offers vouchers for inmates to make calls from the prison. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.
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